Beneficiary services management

Positive beneficiary experiences arise from the sum of all interactions with the Foundation throughout the journey, through their interactions with the Foundation. Therefore, it is assumed that every department in the institution is responsible for providing such an outcome, and ultimately satisfying and benefiting from the desires of the existing beneficiaries, and in order to achieve this desired result, the first imperative is to see the enterprise through the eyes of the beneficiaries, assume their point of view, and put it At the heart of top-down decision-making.
The concept of focusing on beneficiaries can be defined as a strategy adopted by the institution that aims to provide a positive and unique beneficiary journey and provide a distinct beneficiary experience, which in turn should change its focus on beneficiary satisfaction, by meeting their needs and expectations.
Thus, in this sense, the institution must focus its efforts on a mandatory restructuring program that includes its organizational cultures, mentalities of its employees, business models, and structures, by aligning and arranging their basic operations towards the beneficiaries' needs as a top priority. Focusing on stakeholders should not be seen as an exclusively beneficial strategic approach, but should be adopted as a mindset that leads to a renewal program, an opportunity for evolution, and a restructuring process across all business functions, given that all departments will need to assume a stakeholder-centric viewpoint rather than a focus on perspectives that focus on service