Quality of digital services

In light of the development of website services, and with the increasing reliance of government and private sectors on computerized information systems, beneficiary services are provided through digital channels, through which requests are submitted and checked according to the terms and conditions of service, then followed up through computerized systems and the implementation of its stages by the employee. specialist.
Within the framework of the draft strategic plan for digital transformation and follow-up on the implementation of its provisions, and within the framework of organizing and standardizing technical and technical procedures related to electronic transactions, there is a need for a unified and clear standard methodology and a guide for the technical and procedural requirements necessary to provide electronic services in institutions.
The quality of services has become measured by a variety of means and specific criteria through which the performance indicator is known and the degree of satisfaction of customers and beneficiaries of all kinds is known. Therefore, a framework for digital quality management must be adopted in order to enhance quality management processes, procedures and activities and to ensure the process of continuous improvement and performance measurement for services and products. Provided by the information technology sector to all beneficiaries.
And when you provide a service you need to satisfy the beneficiaries, and this depends on providing consistent quality consistently. Standards provide an excellent set of tools for achieving consistent quality, and standards outline good practice for implementing the full range of services, processes and systems that underpin them. It also explains how to build a culture that encourages the provision of high quality services. There is also a set of standards that apply across sectors of specific services.
Standards can help you plan, design, and deliver services that will operate from the start, and help you establish reliable processes, systems, and behaviors. Standards can take the form of specifications, guidelines, and methodologies for specific tasks, terms, and definitions that help your system follow global best practices.